Terms & Conditions
Effective Date: 1st Jan 2022
Last Updated: 1st Jan 2025
1. Agreement Overview
These Terms and Conditions ("Terms") constitute a legally binding agreement between RenoBooked Media ("Agency," "we," "us," or "our") and the client ("Client," "you," or "your") for digital advertising, marketing automation, brochure design, and related digital services.
1.1 Business-to-Business Services
Our services are provided exclusively on a business-to-business basis. By engaging our services, you confirm that you are acting in the course of your trade, business, or profession and not as a consumer. If you are a sole trader, you confirm these services relate directly to your business activities.
1.2 Contract Formation
Contracts are formed when we accept your project proposal in writing (email acceptance constitutes written acceptance). For distance contracts, you agree to immediate performance waiving any cooling-off period under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
By engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not proceed with our services.
2. Services Provided
2.1 Scope of Services
We provide digital advertising campaign creation and management, marketing automation setup and management, brochure design, social media advertising, email marketing, and related digital marketing services as outlined in individual project proposals.
2.2 Service Specifications
Detailed specifications for each project will be provided in a separate project proposal. Communication and project management will be conducted through agreed channels including email, phone, WhatsApp, and other messaging platforms as mutually agreed.
2.3 Additional Services
Any services not explicitly outlined in the original agreement will be considered additional work and may incur extra charges.
3. Client Responsibilities
3.1 Content and Materials
Provide all necessary content, images, logos, brand assets, and materials in a timely manner
Ensure all provided content is original, properly licensed, or you have appropriate usage rights
Review and approve deliverables within agreed timeframes
Provide access to advertising accounts, social media platforms, and other required third-party services
3.2 Feedback and Communication
Participate in scheduled meetings and calls during normal business hours (9:00 AM - 6:00 PM GMT, Monday to Friday)
Provide clear, consolidated feedback within agreed timeframes
Designate a primary point of contact for project communications
Respect communication boundaries: urgent matters only outside business hours
3.3 Communication Channels
Primary communication through email and scheduled calls
WhatsApp and other instant messaging for urgent matters during business hours only
Non-urgent communications outside business hours will be responded to on the next business day
4. Payment Terms
4.1 Project Payments
All project costs are outlined in individual proposals
Payment is due in advance before commencement of work to secure resources and demonstrate commitment
For larger projects, payment schedules may be agreed upon in writing with milestone-based payments
No refunds once services commence: Payment for services is non-refundable once work begins, campaigns go live, or deliverables are provided
4.2 Recurring Services and Auto-Billing
Monthly retainer fees, maintenance fees, and advertising spend management fees are billed in advance
Auto-Billing Authorization: By providing payment method details (credit card, bank account, etc.), you authorize RenoBooked Media to automatically charge your payment method each billing cycle
Subscription Model: Recurring services operate on a subscription basis with automatic monthly billing until cancelled
Payment Processing: We use third-party payment processors (such as Stripe) for automatic billing
Invoices are due within 14 days of receipt for any additional services outside subscription billing
4.3 Advertising Spend - Client Responsibility
Client Manages Own Ad Spend: All advertising spend on platforms (Facebook, Google, TikTok, etc.) is paid directly by the client to those platforms using their own payment methods
We Do Not Handle Your Ad Budget: RenoBooked Media does not collect, manage, or control your advertising spend to platforms
Direct Platform Billing: You maintain your own advertising accounts and payment methods with each platform
Our Management Fees Are Separate: Our advertising management fees are completely separate from your platform advertising costs and are billed to you monthly in arrears
4.5 Late Payments and Failed Auto-Billing
Late payment fee of 2% per month may apply to overdue invoices
Failed Auto-Billing: If automatic payment fails, you have 7 days to update payment method or pay manually
Services may be suspended for accounts more than 14 days overdue
Subscription Cancellation: Failure to maintain current payment methods may result in service termination
Advertising campaigns may be paused for non-payment of management fees (note: your platform ad spend is separate)
4.6 Payment Methods
Accepted payment methods include bank transfer, credit card, PayPal, and direct debit for subscription billing.
5. Intellectual Property and Content Rights
5.1 Client-Owned Content
All content, trademarks, logos, and materials provided by the client remain the client's property.
5.2 Agency-Created Content
IMPORTANT: All advertising creatives, campaign assets, brochures, automation sequences, and marketing materials created by RenoBooked Media remain our intellectual property.
This includes but is not limited to:
Advertisement designs and copy
Marketing automation workflows
Brochure designs and layouts
Social media creative assets
Email templates and sequences
Campaign strategies and structures
5.3 Content Usage Rights
During active service periods, clients have the right to use agency-created content for their business purposes
Upon termination of services or non-payment, all rights to use agency-created content are immediately revoked
Unauthorized use of agency-created content after service termination constitutes intellectual property theft
5.4 Post-Service Content Usage
If clients wish to continue using agency-created content after service termination, separate licensing agreements must be negotiated
Renobooked Media reserves the right to invoice clients for unauthorized use of our creative content at our standard commercial licensing rates
Continued use without permission may result in legal action and additional charges
5.5 Third-Party Elements
Some design elements, plugins, or frameworks may be licensed from third parties and remain subject to their respective licenses.
5.6 Agency Portfolio Rights
We reserve the right to display completed work in our portfolio and marketing materials unless otherwise agreed in writing.
6. Domain Registration and Management
6.1 Domain Services Are Separate
Domain registration and management services are completely separate from website design, development, and digital marketing services.
When we provide website services, this does not include domain ownership unless explicitly stated in writing.
6.2 Default Domain Ownership
Unless otherwise agreed in writing at the time of purchase or contract negotiation:
RenoBooked Media retains ownership of all domains registered on behalf of clients
Domain registration is a separate service with separate terms and pricing
Website delivery does not include domain ownership transfer
6.3 Domain Transfer Process
Transfer of domain ownership to clients requires:
Specific written agreement for domain transfer (separate from other services)
All outstanding invoices to be paid in full
Completion of domain transfer documentation
Payment of administrative and transfer costs as determined by RenoBooked Media
30 days written notice
Domain transfers are at our sole discretion based on client relationship and account status
7. Data Protection and Privacy (GDPR Compliance)
7.1 Data Controller Responsibilities
RenoBooked Media acts as a data controller for client data and marketing data processed on behalf of clients.
7.2 Lawful Basis for Processing
We process personal data under the following lawful bases:
Consent for marketing communications
Contract performance for service delivery
Legitimate interests for business operations and marketing analysis
7.3 Data Subject Rights
Under GDPR, individuals have the right to:
Access their personal data
Rectify inaccurate data
Erase their data (right to be forgotten)
Object to processing for direct marketing
Data portability
Withdraw consent at any time
7.4 Marketing Compliance
All email marketing requires explicit opt-in consent
Recipients can unsubscribe at any time
We comply with ePrivacy Regulations (SI 336/2011) for electronic marketing
Marketing to businesses follows legitimate interest principles where applicable
7.5 Data Security
We implement appropriate technical and organizational measures to protect personal data and maintain data breach procedures as required by GDPR.
7.6 Data Retention
Personal data is retained only as long as necessary for the purposes for which it was collected or as required by law.
7.7 Cross-Border Data Transfers
For international advertising campaigns, client consents to necessary data transfers to advertising platforms outside EU with appropriate safeguards under GDPR Article 46. These transfers are essential for campaign delivery and performance tracking.
7.8 Data Breach Notification
Client will be notified within 72 hours of any data breach affecting their personal data, in compliance with GDPR Articles 33-34. We maintain incident response procedures and will cooperate with Data Protection Commission investigations.
8. Advertising Standards Compliance
8.1 Irish Advertising Standards
All advertising content will comply with the Advertising Standards Authority for Ireland (ASAI) Code of Standards.
8.2 Content Standards
Advertising materials will be:
Legal, decent, honest, and truthful
Prepared with responsibility to consumers and society
Respectful of fair competition principles
Compliant with applicable Irish and EU advertising regulations
9. Project Timeline and Delivery
9.1 Timeline Estimates
Project timelines are estimates based on information available at project commencement and assume timely client feedback and material provision.
9.2 Delays
Delays caused by client feedback, content provision, platform restrictions, or external factors may extend project timelines accordingly.
9.3 Revisions
Two rounds of revisions are included in quoted prices
Additional revisions will be charged at our standard hourly rate of €75
10. Warranties and Disclaimers
10.1 Service Warranty
We warrant that services will be performed with professional skill and care according to industry standards.
10.2 Campaign Performance
While we aim to achieve optimal results, we cannot guarantee specific performance metrics, conversion rates, or return on advertising spend due to factors beyond our control.
10.3 Platform Dependency
Services are dependent on third-party platforms (Facebook, Google, etc.) and their policies. We are not liable for platform changes, policy updates, or account suspensions.
10.4 Disclaimer
Except as expressly stated, all services are provided "as is" without warranties of any kind, express or implied.
11. Platform and Agency-Specific Protections
11.1 Platform Account Security
Client agrees to maintain secure access to all advertising and social media accounts including strong passwords and two-factor authentication where available. RenoBooked Media is not liable for unauthorized access, hacking, account suspension, or data breaches resulting from client's security practices or platform vulnerabilities.
11.2 Third-Party Platform Dependencies
Our services depend on third-party platforms (Meta, Google, TikTok, etc.) and their terms, policies, and functionality. Platform issues are not our responsibility including:
Algorithm changes affecting campaign delivery or performance
Policy updates or content rejections
Platform technical glitches or system outages
Account restrictions or suspensions
Budget delivery inconsistencies or spending algorithm changes
Platform interface changes or feature removals We provide campaign management services within the constraints of these third-party platforms.
11.3 Client Advertising Account Management
Since clients manage their own advertising spend and platform accounts directly:
Clients are responsible for maintaining adequate funding in their advertising accounts
We are not liable for campaign interruptions due to insufficient client advertising budgets
Clients must ensure their platform payment methods remain current and functional
Campaign performance may be affected by client account funding, payment issues, or platform restrictions
11.4 Account Suspension and Policy Violations
We are not responsible for advertising account suspensions, policy violations, or content rejections by third-party platforms. Client acknowledges that platform policies change frequently and compliance cannot be guaranteed. Additional work to address policy issues will be charged separately.
11.5 Campaign Performance Variables
Digital advertising performance depends on numerous factors beyond our control including market conditions, competition, seasonal trends, platform algorithm changes, and audience behavior. We do not guarantee specific metrics, conversion rates, return on ad spend, or business outcomes.
12. Limitation of Liability
12.1 Liability Cap
Our total liability for any claim arising from our services shall not exceed 50% of the total amount paid by the client for the specific project or service period in the 6 months preceding the claim, or €1,500, whichever is lower.
12.2 Excluded Damages and Platform Responsibility
We shall not be liable for any:
Indirect, incidental, special, or consequential damages, including lost profits, business opportunities, or advertising spend
Any issues caused by third-party platforms including but not limited to: platform glitches, algorithm changes, policy updates, account suspensions, technical failures, service outages, budget delivery problems, or platform interface changes
Campaign performance variations due to platform algorithms, market conditions, competition, or seasonal factors
Platform spending irregularities or delivery inconsistencies beyond our control
Issues arising from client's platform account status, payment methods, platform compliance, or account restrictions
Client business factors affecting campaign performance including website issues, product quality, pricing, or conversion optimization
Nothing in these terms excludes liability for death, personal injury, fraud, or fraudulent misrepresentation
12.3 Platform and External Factor Disclaimer
Digital advertising platforms are third-party services completely outside our control. We configure campaigns according to industry best practices, but acknowledge that:
Platform algorithms determine ad delivery and performance
Platform policies can change without notice affecting campaigns
Technical issues on platforms are beyond our responsibility
Budget spending patterns are controlled by platform algorithms
Platform performance is not guaranteed by RenoBooked Media
12.3 Force Majeure
We are not liable for delays or failures due to circumstances beyond our reasonable control, including platform outages, policy changes, technical failures, strikes, government actions, pandemics, or other acts of God.
13. Termination
13.1 Termination by Client
Clients may terminate services with 30 days written notice. For subscription services, clients must also cancel auto-billing through their account portal or by written request. Completed work and expenses incurred will be billed. No refunds for work completed or current billing cycle fees.
13.2 Termination by Agency
We may terminate services immediately for non-payment, material breach of these terms, or violation of platform policies. Upon termination, auto-billing will be stopped and client access to services will be revoked.
13.3 Effect of Termination
Upon termination:
All rights to use agency-created content are immediately revoked
Auto-billing subscriptions are cancelled
Client access to campaign accounts managed by us may be restricted
Outstanding invoices become immediately due
Domain transfers require separate negotiation
14. Dispute Resolution
14.1 Governing Law
These Terms are governed by the laws of Ireland and the European Union.
14.2 Jurisdiction
Irish courts have exclusive jurisdiction over any disputes arising from these Terms.
14.3 Dispute Process
Disputes will first be addressed through good faith negotiation. If unresolved within 30 days, disputes may be referred to mediation or arbitration.
15. Regulatory Compliance
15.1 Irish Regulations
We comply with all applicable Irish regulations including:
Competition and Consumer Protection Act 2014
Consumer Protection Act 2007
Electronic Commerce Act 2000
Data Protection Act 2018
15.2 EU Regulations
We comply with all applicable EU regulations including:
General Data Protection Regulation (GDPR)
ePrivacy Directive and implementing regulations
Digital Services Act provisions
Consumer Rights Directive
15.3 Advertising Compliance
All advertising materials comply with ASAI Code of Standards and relevant Irish and EU advertising regulations.
16. General Provisions
16.1 Entire Agreement
These Terms, along with any project proposals, constitute the entire agreement between the parties.
16.2 Modifications
Terms may only be modified in writing and signed by both parties.
16.3 Severability
If any provision is found unenforceable, the remainder of the Terms will remain in effect.
16.4 Assignment
Clients may not assign their rights under this agreement without our written consent.
16.5 Language
These Terms are drafted in English. In case of translation, the English version shall prevail.
17. Contact Information and Data Protection Officer
Social revenue Machine T/A RenoBooked Media
Lower Callowhill, Newtowmountkennedy, co.Wicklow
Ireland
Email: [[email protected]]
Phone: [0851971531]
Data Protection Officer: [[email protected]
For data protection inquiries or to exercise your GDPR rights, contact our Data Protection Officer at the above email address.
By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. This agreement is governed by Irish and EU law.
IMPORTANT NOTICE: RenoBooked Media retains intellectual property rights to all creative content produced.
Unauthorized use after service termination may result in additional charges and legal action.